This text is a working draft prepared alongside the product. It must be reviewed by a Thai lawyer before the service accepts a paying customer.
Your belongings
Transport cover applies to your items while they are in our care — during packing, loading, transit and unloading. The limit is the value you declare, so declaring accurately matters, especially for a television, a glass table or anything of unusual value.
The building
Liability cover applies to damage caused to property that is not yours to move: walls, door frames, floors, the lift, the corridor, the lobby. This is the one almost nobody in this market carries, and it is the one condominium managements care about.
How a claim actually works
Report it from your job page. The survey photos, the pre-move inspection, anything our crew reported during the move and the post-move photos are assembled into the claim automatically. You do not have to prove when the damage happened — the record already shows it.
Limits and exclusions
Cover does not extend to items you packed yourself where the packing caused the damage, to pre-existing damage recorded in the inspection, to inherent defects, or to the excluded categories listed in the terms. Where a limit applies, it is named in your scope before you book.
Who you deal with
MOVE settles with you. We recover from the carrier or the insurer ourselves. You are never sent to argue with a subcontractor.